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To convert from a trial to a paid account, click the Fix th= is now button at the top of your screen. If you convert to a = paid account, paging will not work until you additionally purchase a subscr= iption.
There are two ways of purchasing a paid account: you may pay for your ac= count all together (agency subscription) or you may allow your users to log= in and each pay for their own devices (personal subscriptions). An agency = subscription does not mean that your agency has to pay for all devices on t= he account; it just means that you are purchasing a bulk subscription and t= hat you will act as a group when seeking support. Agency subscriptions have= access to bulk purchase discounts.
Once you select the type of account you want to purchase, select the blu= e Convert button under that type. The Individual= option will automatically convert the account. Once this is done, make sur= e the members on the account know they will need to login to pay for their = device to maintain service. The Agency option will give the following optio= ns for payment:
Email me an Invoice
Credit Card (or Debit Card)
Sometimes we need to contact someone regarding your account. If you have= multiple users, we don't know who to contact. You might think that we woul= d contact the person who started the account, but this is not necessarily t= rue. Since Active911 is used by public service agencies, it is often the ca= se that the person who creates an account is not the one who ultimately end= s up administering it.
Additionally, if someone wants to start using Active911 within your agen= cy, we want to direct them to the right person. Setting the primary contact= controls whose name is listed for these requests (we don't publicly show y= our email address or phone number, just your name and the phone number for = the agency).
A primary account contact is set from the Agency tab of your Active911 a= ccount. Anyone may become the account contact as long as they have the = ;Edit Permissions permission. This is important to do= prior to sending a check payment since we cannot process a check payment w= ithout a Primary Account Contact.
On the Agency tab, under =E2=80=9CPrimary Account Contact=E2=80=9D click= =E2=80=9CEdit=E2=80=9D
Select a member from the dropdown list. If the member you are looking fo= r is not in the list, you should go to the Members page and make sure they = have Edit Permissions.
Click Confirm
A confirmation email will be sent to this person, informing them that yo= u would like them to become the primary contact for the account. The email = contains a special link. If they accept the request and click on the link, = they will become the new account contact, displayed on the Agency page.
How long is the subscription for? One year. If add= itional subscriptions are added onto an agency account part way through the= ir annual subscription, it will be pro-rated to expire at the same time as = the rest of the account.
If a device is paid for by another account, do we need to pay fo= r it again? No, each device only needs to be paid for once. O= nce it is activated, it can be added to an unlimited number of accounts wit= hout needing another subscription.
Do I need to wait until the trial is over to convert the account= to Paid? No, an account can be converted at any time.
Is payment information saved? No, we do not keep p= ayment information on file. Every year the account will need to be renewed.= If the admin chooses to pay by card, they will need to login and re-enter = the card information to process the payment.
How do members login to pay for their own personal devices? Go to Active911.com, under Member Access, to login. Enter your= email and password. If you do not have or know your password, leave the pa= ssword field blank and select Go. This will send you a new password link to= your email. Once logged in, you should see your device listed with a blue&= nbsp;Fix Now for $15.75 button. If you see your devic= e, but not the button, refresh the page. If you do not see a device listed,= please check with your admin or contact Support.
How do we know the subscription will expire? The s= ubscription expiration date will be listed on the Agency tab within the acc= ount. The Primary Account Contact will also start to receive emails from Ac= tive911 at 60 days prior to expiration as a reminder to login to renew.
How do I get a receipt? Receipts are automatically= sent when payment is processed. If the payment is made by an admin by cred= it card, the receipt is sent to the email address of the member who is logg= ed in. If the payment is sent via check, the Primary Account Contact is sen= t a receipt to their email once the payment is processed. If you do not get= the receipt as expected, you can contact Support for a copy and/or to chec= k and make sure the payment was processed correctly.