The Windows PC app is now available for download by clicking the installer link below. You can install the Active911 Windows PC app on any Windows computer or tablet.
Requirements
A Windows Tablet or PC that is using Windows XP or newer
Port 5222 is open for the tablet or PC
Basic Setup
Download the PC app installer here.
Check with your IT staff that port 5222 is open and allowed through firewalls in order to receive alerts and updates from other devices. In most situations, setup can be completed without this step. We recommend contacting our support team to confirm if this step is necessary for you.
Once installed, open the Active911 app and enter your device code. If you need help getting your device code, click here.
When your device code is entered correctly, the map will appear with the alert list on the left side.
Limitations
Any tablet or PC running the Active911 Windows PC App must have a connection to the internet. The app will only update with new alerts when the app is open and running. The app will receive alerts when it is minimized and running it in the "background".
If your Windows Desktop App is not showing up on response maps, you may need to troubleshoot the GPS. Go to the GPS troubleshooting page and follow the instructions. We need an accuracy of better than 100 meters in order to use your GPS position. If you are not getting good GPS accuracy, you may need to install GPSGate or a plugin supplied by your GPS manufacturer.
Settings
If you click Active911 on the menu bar in the app, and select Settings you have a Settings Window pop open with the following tabs: general, mapping, and agencies. Here is a break down of the three tabs:
General Tab
Active911 Connection
Device Code
This is where you enter your device code.
Connection to Active911
This shows your connection to Active911.
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