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Licensing
Before setting up the integration for a customer, Active911 must obtain Motorola's approval. The process can take up to two-four weeks. When an agency contacts us about Spillman Flex connecting with Active911, we submit a form to Motorola on behalf of your agency. Once the integration is approved, the customer can proceed with using the Spillman Flex connector.
The active911-connector application
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Currently the Spillman Flex Data Exchange Integration is still in beta. Please have one of your agency admins call us at 541-223-7992 or email support@active911.com if your agency would like to join the beta testing, and we will send you the installer for the application.
Setting up the application
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When you receive the installer (a .exe file), double click on the file to install it onto your Windows machine.
Once it is installed, open the application and you
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you
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will see the Set Up page where you will configure the application to connect to your HTTP Rest endpoint and connect your FlexDex agency identifier to an ActiveAlert agency alerting email.
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HTTP Rest Endpoint
The first section is to input your credentials and URL for your HTTP Rest endpoint.
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The Active911 Connection Options currently only has the selected options. When the options expand to have more choices, this document will be updated to include details on each one.
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following options:
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“Connect to Active911 using”
The connection to Active911 uses SNPP via port 444 and this is not currently configurable.
“Send alerts every…”
By default the app queries the DataExchange every 20 seconds. This can be customized with any value between 5 and 1800 seconds.
Check for updates to alerts created within…
By default the app will limit the query to only pull Calls from the last 60 minutes. This can be customized to include any value for minutes.
Cad# Source
In order to identify the call a field needs to be chosen which then maps to the Cad Code on the generated Active911 Alert. By default the app uses Record Number but the Incident Number can be selected as an alternative option.
Windows Service
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Clicking install will create a windows service that performs the DataExchange query and forwarding to Active911. This will prompt the user for Admin permissions. After installing the windows service the app will no longer be able to be updated unless you first uninstall the windows-service, update the app, and then reinstall the windows-service.
Configure Agencies
The last step is the Configure Agencies section.
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2. Copy and paste your ActiveAlert Agency alerting email into the ActiveAlert Agency Email/Endpoint field.
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Note: We recommend creating a new test agency to use while validating that the alerts being sent are correct before sending them out to your first responders. You can do that by creating a new trial agency and using the alerting email for that agencycalling in to our support while sending the first alerts through the connection. This way we can confirm settings are the way you want them to be from the Active911 side and work with your dispatch. If you need assistance please contact our support team via 541-223-7992 or support@active911.com. |
The email can be found by logging into the web console and going to the Agency tab. Directly underneath the pie chart is your agency’s alerting email address (titled Alert email), which should end in @alert.active911.com. Copy and paste the full email address into the ActiveAlert Agency Email/Endpoint field in the active911-connector application.
If your agency is using pagegroups, you can target the specific pagegroup by adding a prefix to the alert email. If you want to know more about this feature, please refer toPagegroups.
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3. You can add as many connections as you’d like by clicking the + ADD ANOTHER CONNECTION button, and remove excess ones by clicking the trash can.
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