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titleConnecting

  • Device Code

    • This is where the device code is entered to register the device with Active911 servers.

  • Connection to Active911

  • Connected

    • When your device says it is connected, it means that your phone is registered with Active911 and is ready to receive alerts.

  • Not Connected

    • When your device says its not connected, it means that your phone is not connected to Active911 and will not receive alerts. You will also get this when you haven't entered your device code in correctly. If your device was correctly registered and has 'lost' it's connection, you can re-register the device with two simple steps.

      1. Tap the 'hidden' Connection to Active911 button five times quickly. A banner will flash on the screen that says Renewing GCM token.

      2. Wait a few seconds, and then tap the button again 3 times quickly. This time, the banner will say Re-registering with Active911.

Standard Settings

  • Show Alerts For allotted time

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  • This workflow requires that your device has been assigned the "Send Alerts" capability by an admin of your agency.

    • There are two ways to access the Create Alert workflow:

      1. Within the Active911 app, select the menu option (usually found near the top right side of the screen), and select the Create Alert option.

      2. Within the in-app mapping system, press and hold with one finger on the map. A new menu appears with a Create Alert option. The location of the alert automatically defaults to the location you committed the long press and hold on the map.

Mapping

  • Accessing the Map

    • There are two ways to access the in-app mapping system:

      1. There is a globe icon in the main menu of the Active911 app. Selecting it will open the in-app mapping system, without routing or directions to a specific alert.

      2. While viewing the details of a specific alert, you can tap on the address of the alert to open the in-app mapping system. The alert's location will be displayed, including a blue line between your device's location and the alert's location for routing purposes.

  • In-App Map Settings

Expand
titleWhile viewing the in-app mapping system, there is a circular icon with three rectangles vertically stacked. Selecting that icon will open the settings for the in-app mapping system.

  • Map Type

    • This setting will change the base layer displayed within the in-app mapping system. The default selection is Road.

  • Map Marker Density**

    • You can change the density of the map markers, so you can see more or less of map data points at a time. The default selection is Normal.

    • Urban - Use this setting if your agency has a lot of map data points in a small area. This option will only display map data points when the screen is zoomed in close to ground level, preventing map data from cluttering the screen.

    • Suburban - Allows map data to show only when the zoom level is set high enough to only see a few blocks from the center of the screen

    • Normal - When set to Normal, map data is visible when the zoom level is set to view about a square mile of area.

    • Rural - If the device is in a rural setting, with map data miles apart, select the rural setting

  • Devices, Locations, and Filters

    • These options were designed to help agencies that have a lot of data (devices, map data points, etc.) within their account. These options help filter data so you can easily access the information you need while responding to a call.

  • Agency Selection

    • At the top of this section will be the name of your agency. If your device is a part of multiple agencies, you can tap on the agency name, and a dropdown will appear that allows you to select from your list of agencies. The Devices, Location, and Filters options have to be set separately for each individual agency.

  • Devices

    • When this option is enabled, you will see the position of other devices for that agency (dependent on their GPS selections). When this option is disabled, you won't see the position of any devices for that agency.

  • Locations

    • When this option is enabled, you will see the map data points for that agency. When this option is disabled, you won't see any map data points for that agency.

  • Filters

    • This option will present a list of all the different map data icons your agency has added points for. You can individually enable/disable map data icons that will display within the in-app mapping system. All map data icons for an agency are enabled by default.

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  • Cadpage Device Setup

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titleSetup

  1. Go to Google Play on the device and search for "Cadpage". Download the full version and install it.

  2. A user doesn't need to buy Cadpage - Active911 will sponsor it for the user once it is connected to Active911.

  3. In order to register an Android device running Cadpage with Active911, the Active911 account administrator will need to log into the agency's Active911 account and add the device under the agencys's Devices tab. Make sure the Page Type is set to "Cadpage for Android".

  4. Once the device has been added, find the device code that is assigned to that device. This code should be in the far left column on the device roster. This code is used to register the Cadpage app in the next step.

  5. Finally, open up Cadpage on the mobile device, tap settings, tap Direct Paging Vendors, and select the option for Active911. Enter the code from the previous step (if there are two lines, put the numbers on the top line and letters on the bottom line) and press the register button.

  6. As a final check, go back to the Active911 account and use the test button () to test paging functionality. If everything worked, the device will get a page.

  • Cadpage Troubleshooting

    1. Make sure that the downloaded Cadpage app is the newest version and that it was installed according to the instructions.

    2. In the Active911 account, click on the test button () next to the device.

If the device gets the test message, the problem is probably resolved. If the device still doesn't get Active911 messages, even though it gets the test pages, the device probably has shift or filters set incorrectly - remove all shift and filter information from the device in the Devices tab of the account and try again.

  • If pages work, but they are often late or are unreliable

    1. Launch Cadpage

    2. Open Settings

    3. Select Direct Paging Vendors

    4. Select Reconnect Direct Paging

That basically drops the connection to Active911 and reestablishes it. This has helped other people with persistent message drop or delay issues.

  • If the device is not receiving pages at all:

    1. In the settings for the device, make sure Background Data is turned on.

    2. Try the test message again. If it still doesn't work, delete and re-install Cadpage according to these instructions.

Try the test message again. If it still doesn't work, the device may be broken. If the device is rooted, try restoring it to factory condition and try again.

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Expand
titleIf you are not receiving pages at all:

  1. In the settings for your Android, make sure Background Data is turned on.

  2. Disconnect and reconnect your phone from Active911:

    • Go to settings within the Active911 app

    • Delete your device code and tap OK

    • Re-enter your device code and tap OK

  3. Try the test message again. If it still doesn't work, delete and re-install Active911

  4. Try the test message again. If it still doesn't work, your phone may be broken. If you have rooted the phone, try restoring it to factory condition and try again.

FAQ

  • The About “About” text repeats and isn't formatted nicely?

    • Most of it comes directly from your phone's Android OS, so we can't really change it. We may try to tidy it up in a future patch.

  • When I add my device to a department in the web console, it does not update in the app?

    • The app will not notice this immediately. Close the app and wait for 1 minute, then open it again. Your new department should appear.

  • How often does the Android app update my position?

    • The app requests position updates be sent every 5 seconds, at a rate of every 1 second at most, whenever the app moves at least 10 meters.

    • Note: From Google's documentation - This interval is inexact. You may not receive updates at all (if no location sources are available), or you may receive them slower than requested. You may also receive them faster than requested (if other applications are requesting location at a faster interval).

    • We send this location to our server whenever we receive it, and report position at least once every 5 minutes even if the position hasn't changed.