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Android Troubleshooting

Info
Note: Only one phone works per device code - if you share your device code, your original phone or tablet will stop working!
Expand
titleIf you are not receiving pages at all:

  1. In the settings for your Android, make sure Background Data is turned on.

  2. Disconnect and reconnect your phone from Active911:

    • Go to settings within the Active911 app

    • Delete your device code and tap OK

    • Re-enter your device code and tap OK

  3. Try the test message again. If it still doesn't work, delete and re-install Active911

  4. Try the test message again. If it still doesn't work, your phone may be broken. If you have rooted the phone, try restoring it to factory condition and try again.

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