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This is where the device code is entered to register the device with Active911 servers.

Standard Settings

  • Foreground GPS

    • This will track the location of the device ONLY while the app is open.

  • Background GPS ***

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Expand
titleKeep alerts for...

This setting determines how long alerts will be stored within the app, unless they are manually deleted. EX: If you have the 1 Day option selected, alerts that are older than one cay will automatically be deleted. The options available include:

  • 1 Day

  • 3 Days

  • 1 Week

  • 2 Weeks

  • 1 Month

  • All Time - We don't recommend using this option. Storing large amounts of old alerts in the app on your device can negatively impact the Active911 app's performance.

Agency Specific Settings

  • Duty Status

Expand
titleDuty types

  • On Duty

    • The default is on duty. When On duty is selected, the device will receive alerts

  • Off Duty

    • When Off duty is selected, the device will not receive any alerts unless a group is set to override shifts and filters or the device has filters set for certain calls to come through.

  • Auto

    • When the device has a shift set from the roster by an admin, a device can be set to Auto follow the shift schedule.

  • Off Duty but Available

    • When selected, you will only receive alerts when you are within 5 miles of the location of the alert.

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  • Clear Alerts

    • Tap this button, and it will clear all the alerts off of your device. The alarms will still be in the alarms tab on the website.

About

Expand
titleInformation

Within the in-app settings menu, at the top right side of the screen, is icon that shows the letter "i" in a circle. Tapping that icon will open the About screen of the app. Here are the details that can be viewed on the About screen:

  • The version of Active911 installed on the device.

  • The version of iOS installed on the device.

  • The first half of the device code the device is using, also known as the Device ID. It will display as something like "123456-****". When contacting our support team, providing the Device ID will help them assist you quicker.

  • Active911's Terms of Service

Mapping

  • Accessing the Map

    • There are two ways to access the in-app mapping system:

      1. There is a globe icon labeled "Map" in the main menu of the Active911 app. Selecting it will open the in-app mapping system, without routing or directions to a specific alert.

      2. While viewing the details of a specific alert, you can tap on the address of the alert to open the in-app mapping system. The alert's location will be displayed, including a blue line between your device's location and the alert's location for routing purposes.

  • In-App Map Settings

    • While viewing the in-app mapping system, there is a circular icon with three rectangles vertically stacked. Selecting that icon will open the settings for the in-app mapping system.

  • Map Type

    • This setting will change the base layer displayed within the in-app mapping system. The default selection is Road.

  • Map Marker Density***

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