Introduction
By default, when we get an alert from your dispatch, we attempt to generate a latitude and longitude for the alert location by searching Google Maps for the address your dispatch provided us. These are the steps we follow:
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Most CAD systems used by dispatch centers only send Active911 the street address and city name for the location of a call. Some CAD systems are capable of sending the GPS coordinates for the location of a call, in addition to sending the street address. Using GPS coordinates sent by dispatch for mapping in Active911 is the best way to get accurate mapping, ASLONG AS LONG AS THE COORDINATES PROVIDED BY DISPATCH ARE ACCURATE. If your dispatch is sending us GPS coordinates, click here for more information about how tell Active911 to use the coordinates for mapping.
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Wiz is a mapping system that was built by Active911 to use GIS shapefiles provided by users to improve mapping accuracy. If your department has a GIS shapefile that contains address points for the addresses in your jurisdiction, you can send that file to Active911 to use with Wiz and improve the mapping accuracy of your alerts. For more details about how Wiz works, and what is required to use it, please click here.
Related FAQ
The mapping for my alert took me to the wrong location
This is one of the most common problems users experience. There are many things that could contribute to mapping/routing inaccuracies. The only way to determine the root problem, and potentially fix it, is to report the issue directly to our support team (click here for contact information). Provide the following information to our support team for an alert that mapped/routed you incorrectly:
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