This page is intended to help the admin of a newly created agency account get their account setup to receive call information from dispatch. Only the admin of an agency account will be able to complete the directions below. If you need help with anything on this page, please contact us.
How does Active911 get call information?
Almost all Active911 accounts are setup to receive call information from a dispatch center. Most modern dispatch centers use a computer-aided dispatch (CAD) system. The majority of CAD systems are able to deliver call information to external parties via one of two methods:
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Login at active911.com
Go to the "Agency" tab
Scroll down the page until you find the the "Alert email" section. It should contain something like 1234-abCdEAF@alert.active911.com (only an example)
Copy the alert email address on the screen, and send it to the person in charge of your dispatch's CAD system.
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Note: this assumes that youhavehave created an Active911account foraccount for your agency and that you have full permissions on your new account.. |