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Most of the time, we ask that you send messages through the alert email address from your dispatch. We then look at those alerts and try to program the server to understand them. In this way we can make our server work with whatever your CAD system is already using. The Activation process is descried described below.
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Once your account has been approved, it begins a phase called "Activation". This means we are waiting for you to send your alert email to your dispatch system. The goal is to have your dispatch center send an email to the alert address every time you are paged out. Until we see those messages and activate your agency, you will see the following error message:  While you are in the activation phase, messages you send to the alert email will still be delivered to your phone or tablet. However, since we have not yet programmed the servers to correctly understand your message format, mapping may be inaccurate or may not work at all. The various fields of your call, including the title and the call details, may not come through clearly. All you need to do during the activation phase is to get your dispatch center to send messages to the alert email address. We will automatically notice this (we try to activate agencies at least once every week) and begin activation automatically. |
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