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How do I get my device code?

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The only cost for the Active911 system is based off the number of devices. The standard rate is $15.00 75 per device per year. There are bulk discounts for agency subscriptions. A full breakdown of the rates is available at: Pricing.

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In order to purchase a personal subscription, please go to http://Active911.com , to Login. Enter your email and password. If you do not have or know your password, leave the password field blank and select Go. This will send you a new password link to your email. Once logged in, you should see your device listed with a blue Fix Now for $15.00 75 button. If you see your device, but not the button, refresh the page.

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A Primary Account Contact is the primary administrator on an account. Since we allow an unlimited number of admins to be added to an account, we ask for one person to be identied identified to be notified of Agency Renewals and to send receipts to for check payments. For more information about this and how to become the Primary Account Contact, watch our YouTube video.

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To generate a new password, please go to our website, httphttps://Active911interface.active911.com . Go to the Login section. /interface/ . Enter your email as the user name and leave the password field blank. Select Go and click “Forgot Password”. If you have a user account, a password reset email will be sent to the email address you provided. If you don’t receive an email, you should can create a user account using “Create User Account” link on the Login page.

What do I do if my Android device is not getting alerts or is showing disconnected?

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