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Basic Setup

  1. Download the PC app installer below


  1. via the “Download the PC App Now” at the top of this page.

  1. Check with your IT staff that port 5222 is open and allowed through firewalls in order to receive alerts and updates from other devices. In most situations, setup can be completed without this step. We recommend contacting our support team to confirm if this step is necessary for you.

  2. Once installed, open the Active911 app and enter your device code. If you need help getting your device code, click here.

  3. When your device code is entered correctly, the map will appear with the alert list on the left side.