...
If your Windows Desktop App is not showing up on response maps, you may need to troubleshoot the GPS. Go to the GPS troubleshooting page and follow the instructions. We need an accuracy of better than 100 meters in order to use your GPS position. If you are not getting good GPS accuracy, you may need to install GPSGate or a install a plugin supplied by your GPS manufacturer. Another tool that we recommend that can help with troubleshooting and fixing different types of GPS issues, such as needing to share the data from a single GPS adapter with multiple apps, is GpsGate Splitter, which has a 14 day free trial.
Settings
If you click Active911 on the menu bar in the app, and select Settings you have a Settings Window pop open with the following tabs: general, mapping, and agencies. Here is a break down of the three tabs:
...