In order to make this work, we need to be receiving unit information from dispatch. An easy way to tell is to look at the alarms page on the website or on your app. If there is data in the “Units” section, your parser is set up correctly. Groups can also be dispatched by the data parsed into the “SRC” field, although it isn’t as common.
If you do not see anything in the units section and want to use this functionality, your parser could be set up incorrectly. Please call 541-223-7992 or email firstname.lastname@example.org
you You need to click on the agency tab (with your department name on it) from your Active911 account, then click the option labeled "Incoming alarms: alert everyone, or only groups that match dispatched units?". Change this from Everyone (the default) to Groups.