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Note The Update option only works if your dispatch center is sending us a CAD number, and if your account setting What criteria determine what is a duplicate? is set to "CAD #". For more information, see the related article Duplicate alert options |
What to do
Log into your Active911 account and click on the Agency tab. Scroll to the bottom. Simply change the option as desired. If the option is grayed out or disabled, your account does not have the Edit Agency permissions - you'll need to contact the person that created your account and get this permission added.
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