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Note: In order to use this feature, you must have a paid subscription or an active trial.

Adding Family SMS Devices as an Admin

  1. Login at

  2. Go to the Family tab.

  3. Select the Add device button.

  4. Use the User's name option to select the person the Family SMS device should be tied to. If the user you're looking for isn't on the list, navigate to the Users tab and add them there before trying again within the Family tab.

  5. Enter the family member's phone number into the Family SMS Phone Number field.

  6. Enter an appropriate title into the Relation field (EX: Wife, Husband, Son, etc.).

  7. Make a selection for the Subscription field.

Adding as an Individual Member

  1. Login at

  2. Navigate to the tab titled with your name.

  3. Look for the "Family SMS Phone Numbers” section at the bottom.

  4. Click the “+ Add Number” box, and a new line will appear where a phone number can be entered.

  5. Enter the required information, and click the green button on the right side to add the device.

  6. An “Activate” button will appear to the right. Click that button to complete the purchase process. The cost is $10.00 per phone number for a year subscription.



Note: In order for this to work, the email associated to the User's device needs to match the email associated with their User Profile and the one that they use to Login with on the website.


Determining Data Sent to Family SMS Devices

The admin of an agency determines the amount of information about an alert that is sent to Family SMS devices. Within the Agency tab at is a setting titled Family SMS call fields to include?. The fields selected will appear in gold, with a green check mark. Listed below are the descriptions for each of the fields: