What is the device migration?
ActiveAlert users have been logging into the app with device codes for years. We are changing the way ActiveAlert users sign into the app, which requires everyone to have a member in their agency.
Why should I migrate?
There are many benefits to migrating:
How do I migrate?
Migration is a two step process:
The agency admin uses their access at interface.active911.com to migrate devices to members:
The individual members use their new member credentials to log into the ActiveAlert app:
Migrating devices to members will improve the security of our system and protect your information.
It is also required to integrate with ActiveComms, and in the future, ActiveTeam.
ActiveAlert service will continue, however unassigned devices will not be able to use ActiveComms.
You can start this process now or later or do it piece by piece.
Devices that are not migrated will still be accessible with a Device Code.
DO migrate a member’s primary device.
You can only assign one device to a member. If they have other devices, DO NOT migrate those devices. In the coming months, you will be able to do this.
Devices that are not migrated can still be logged in with a device code and operate normally.
Lastly, DO NOT migrate devices that are used in vehicles or at stations.
When you migrate devices, the Device Name will become the Display Name. Member devices will appear with their Device Display Name on the map.
You can change the display name at any time from the Edit Member modal.