Device Migration Overview
Jump straight to Migration Step-by-Step Instructions
What is the device migration?
ActiveAlert users have been logging into the app with device codes for years. We are changing the way ActiveAlert users sign into the app, which requires everyone to have a member in their agency.
Why should I migrate?
There are many benefits to migrating:
Improved security
Members will have control over the credentials they use to access Active911, and can change it at anytime, instead of depending on a device code.
Ease of Use
After you have completed the migration you will be able to access all Active911 systems (ActiveAlert, ActiveTeams, ActiveComms, and interface.active911.com) with the same login credentials!
Access to ActiveComms and other new products
ActiveComms is a new product that is only accessible to members who have migrated. Learn more about ActiveComms here.
How do I migrate?
Migration is a two step process:
The agency admin uses their access at interface.active911.com to migrate devices to members:
The individual members use their new member credentials to log into the ActiveAlert app:
FAQ