Conditional Unmuting
Conditional Unmuting: is the umbrella category for any unmuting function we have. Of the actual unmuting functions, we have Alert unmuting and Tone Detection.
Quick Tip: Alert unmuting is far more reliable than Two-Tone Detection since it is triggered when an alert comes through, and that is easy for us to detect. Two-Tone Detection can be far more difficult to capture consistently. Tone Detection relies on a consistent tone for each of the two tones in order to trigger the unmuting. Any fluctuation in network instability or audio quality can make the solid tone have drops in split second pieces of audio, which the bridges in their current constraints can not interpret and therefore do not trigger the unmuting because it believes it is not the correct tones.
A user can have both Alert and Tone Detection unmuting turned on at the same time and they should work fine together. On-Duty/Off-Duty status does not affect this feature and it will function the same regardless.
Alert Unmuting
Alert Unmuting is a feature that enables ActiveComms users to keep their channels muted until they receive an Alert, or an update for an existing alert, for the same agency they have their channels on.
Enabling Alert Unmuting from the ActiveComms settings
Setting it up
Navigate to Settings
Open ActiveComms Settings
Go to the “Operational Section”
Click “Conditional Unmuting”
Select the channel
Enable the “Alert-Triggered Unmuting” option
Enabling it
Go to the Overlay
Select the channel
Click on the speaker button
The speaker will turn yellow
What to expect
The channel will only be unmuted if the channel is connected to the ActiveComms service
Enabling Alert Unmuting from the ActiveComms settings (New overlay only)
Enabling the new overlay
Navigate to Settings
Go to the “Beta Features” section
Click “New Radio Overlay”
Setting it up
Once you have joined a channel on the new overlay,
Click the tone detection button
Enable “Alert-triggered Unmuting” option
Enabling it
Go back to the overlay
Click on the speaker button
The speaker will turn yellow
What to expect
The channel will only be unmuted if the channel is connected to the ActiveComms service.
Two-tone detection
Two-Tone detection is a feature that will allow ActiveComms users to keep their channels on silent until their selected presets go off.
Two-Tone Detection is an ActiveComms feature that alerts users when a two-tone preset sequence is played in a channel. Tone detection is only run on channels linked to an ActiveBridge Configuration. You can see which channels are linked to an ActiveBridge Configuration via the Channel Management tab.
An admin must log into the web interface and add a new preset by following the steps below:
Tone detection works for tones between 288.5 HZ and 2500 Hz with a one-second first tone, and three-second second tone pattern.
Tones must be spaced at least 26 Hz apart.
Tone presets are viewed, added, edited, and deleted via the ActiveComms Feature Selections tab on the web interface.
Viewing tone presets
Go to the Feature Selections tab. A table with all tone presets belonging to that agency, including their names and creation dates, will appear.
Creating tone presets
Go to the Feature Selections tab and click the NEW TONE PRESET button to open the New Tone Detection Preset modal.
Enter a preset name and the frequencies in hertz for the two tones to be detected.
The pattern that will be listened to is the first frequency played for 1 second, followed by the second frequency played for 3 seconds.
Frequencies must be in the range 288.5 Hz through 2500 Hz, inclusive
Once filled out, click CREATE NEW PRESET
Editing tone presets
Go to the Feature Selections tab and click the three dots on the far right of the row of the preset you want to edit
These options are currently only available while not on mobile view.
Select Edit to open the Edit Tone Detection Preset modal
Edit the name and frequencies of the tone preset
The pattern that will be listened to is the first frequency played for 1 second, followed by the second frequency played for 3 seconds.
*Frequencies must be in the range 288.5 Hz through 2500 Hz, inclusive, must not be the same, and will not work when the frequencies are closer than 26 Hz.
Once done, click SAVE.
Deleting tone presets
Go to the Feature Selections tab and click the three dots on the far right of the row of the preset you want to edit
These options are currently only available while not on mobile view.
Select Delete to open the confirmation modal
Click DELETE to delete, CANCEL to go back
An ActiveComms user can select the desired tones by following the steps below:
Open ActiveComms Overlay and turn on ActiveComms
Once ActiveComms is booted, click on the settings gear.
Look for the Tone Detection option and select it.
Select the channel where you want to include the available tones.
Select the tones you want to add to the channel.
Navigate out of settings, assign the configured channel in any of the slots and click the mute button.
Once the Mute option is in yellow, the channel actively listens to the desired presets.
Open ActiveComms Overlay and turn on ActiveComms
Once ActiveComms is online, click on the tone detection button for the channel you wish to add tone detection.
A new list showing the Alert-triggered Unmuting option, and below that, any tones your department has set up will appear.
Tap the toggle on the right side to enable the tone.
Once the Mute button appears yellow, it will unmute when the desired tones are detected. You will also see the Tone Detection icon in the status bar next to the channel name.