Overview of Account Types

Account Types

Trial account

Each account starts as a trial account. Trial accounts are 100% free and commitment-free. The trial period lasts for 60 days. Trial accounts have access to all of Active911's features, and can be set up to send alerts to an unlimited number of devices. Trial accounts are for evaluation purposes. If a payment isn't made by the end of the 60-day free trial, the account will remain accessible but service will cease. Admins will still be able to access the trial account and switch to a paid account if they change their mind.

Paid account

After the trial period, most accounts convert to the paid status. Each individual device in a paid account requires a subscription to receive alerts. The paid account can be set up so that subscriptions are purchased by the department or individuals. The per-subscription cost will vary depending on the number of subscriptions purchased; see Pricing. Paid accounts include the following:

• Unlimited devices (each device requires a paid subscription to receive the function)

• The SMS, voice call, and email page types are available.

• Webview devices can be used. They require a subscription, like all other devices, in a paid account.

• Access to ALL features

• Free CADPage (no extra charge)

Agency Subscriptions vs. Individual Subscriptions?

Paid accounts can be set up to purchase subscriptions in two different ways:

• Agency subscriptions: The department can pay via check or card. Bulk discounts apply to these types of purchases, depending on the number of subscriptions. The agency admin can assign subscriptions to any devices within the agency. Devices that aren't assigned a subscription by the admin are automatically set to require a personal subscription

• Personal subscriptions: Each individual subscription is $15.75 (bulk discounts don't apply). Individual subscriptions can be purchased through the member's login access at active911.com or via the settings menu of the Active911 app on their device.

Android / Cadpage phones: pay once, use both

Active911 is a sponsor of Cadpage. This means that you do not need to pay Cadpage if you are already paying Active911. Your phone will show as paid. Do not pay Cadpage directly. Instead, pay Active911, and we will tell Cadpage that your device is sponsored.

Upgrading to a paid account

Trial to paid

If your account is in the trial period, you will see a banner at the top of your screen warning you that services will expire. If you do nothing, your account will automatically convert to a free-limited account at the end of the trial period, and paging will stop for devices beyond the first five.

To convert from a trial to a paid account, click the Fix this now button at the top of your screen. If you convert to a paid account, paging will not work until you additionally purchase a subscription.

Free-limited to paid

If your account is a free-limited account, you will see a banner at the top of your screen that says "Free Account. Limited to 5 devices or Fix this now". Click the Fix this now text. You will be presented with the option to convert to an individually or agency-paid account.

Individually paid to agency paid

If your account is set up so that members are required to purchase individual subscriptions, you will see a banner at the top of your screen that says "Agency-wide subscriptions get bulk discounts and better support. Buy one or help your users buy individually. Click the Buy one text. You will be presented with the option to convert to a free-limited (basic) or agency-paid account.