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Note: ActiveAlert service will continue, regardless of how they are logged in.

Before You Are Migrated:

  1. Make sure your agency has the correct email address that you want to use for your Active911 login.

  2. If they do not have the correct email address, ask your Administrator to remove that member and send an invitation to your preferred email address.

If You Are Already Logged into Your Device

  1. After your device is migrated to your user account, a red banner will appear at the top of your screen:

  2. Tap the banner to verify your email and password. If you don’t know your password, you can reset it from the Active911 website: https://interface.active911.com/interface/# and clicking “Forgot password”.

  3. If the email is incorrect, contact support to get your email updated.

Future Logins

  1. The next time you log into your device, select the yellow “User Login” banner.

  1. Enter your email and password. You can use the “Forgot Password” link again here if you need to.

You are now securely logged into your device!