Trial to Paid
To convert from a trial to a paid account, click the Fix this now button at the top of your screen. If you convert to a paid account, paging will not work until you additionally purchase a subscription.
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Email me an Invoice
Credit Card (or Debit Card)
Primary Account Contact
Sometimes we need to contact someone regarding your account. If you have multiple users, we don't know who to contact. You might think that we would contact the person who started the account, but this is not necessarily true. Since Active911 is used by public service agencies, it is often the case that the person who creates an account is not the one who ultimately ends up administering it.
Additionally, if someone wants to start using Active911 within your agency, we want to direct them to the right person. Setting the primary contact controls whose name is listed for these requests (we don't publicly show your email address or phone number, just your name and the phone number for the agency).
Setting a Primary Account Contact
A primary account contact is set from the Users tab of your Active911 account. Anyone may become the account contact as long as they have Full permissions. This is important to do prior to sending a check payment since we cannot process a check payment without a Primary Account Contact.
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A confirmation email will be sent to this person, informing them that you would like them to become the primary contact for the account. The email contains a special link. If they accept the request and click on the link, they will become the new account contact and the star will turn into a checkmark (✔)
Frequently Asked Questions
How long is the subscription for? One year. If additional subscriptions are added onto an agency account part way through their annual subscription, it will be pro-rated to expire at the same time as the rest of the account.
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