To improve security for our customers, we are changing the way ActiveAlert users sign into their accounts. After completing the following process, members will log into one of their devices with an email and password instead of their device code.
Agency While logged in at interface.active911.com, agency administrators will see a banner on the Devices, Members, and Billing pages that will take them to the Migration process.
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Do not migrate secondary devices, tablets, or devices that belong in stations or vehicles. To organize the list of devices, If you see any of these types of devices in the device list, you can mark them as non-primary devices by clicking the check box on their row.
Suggested Devices with the same name or email will be listed at the top.
Devices that have already been migrated will appear in gray and cannot be selected.
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