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A primary account contact is set from the Users Agency tab of your Active911 account. Anyone may become the primary account contact as long as they have Full permissions.
Find the person who should be the primary contact for the account
Click on the star icon (★) to the left of their name
Click Confirm
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Navigate to the Agency tab
Under Primary Account Contact, click the pencil icon
Select from the list of members that have full permissions. If they have not accepted the invitation yet, they will not appear on this list.
Click Confirm
We will send that member a request a change of contact. The change will take effect when the request is accepted by the new primary contact. This request will cancel any past PAC requests for this agency.
Managing your account at Active911.com
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