Logging In For the First Time

Getting the Apps

There are ActiveTeam apps available for both iOS 12.1+ and Android 4.2+.

iOS app store: https://apps.apple.com/us/app/active911-activeteam/id1560026971

Google Play: https://play.google.com/store/apps/details?id=com.active911.activeteam

Logging in

Before doing this, talk to your administrator to make sure you have a user account set up on http://console.active911.com and that you’ve been assigned a license.

1. Download the app and open it.

2. At the first screen, tap the flag to select your agency’s country if it’s not automatically detected. Then tap Next.

3. On the next screen, enter the email address used to create your Active911 user account and the password (if you’ve created one). If you haven’t created a password yet, tap “Forgot Password” and follow the steps in this page.

4. If you’ve already created a password, tap Log In.

5. Since this is the first time you’ve logged in from the apps, you’ll be taken to an email verification page. You’ll receive an email from contact@active911.com with a 6-character code. Enter it into the box on the next page and hit Verify Code. This verifies that you are the owner of that email address; if you log out and log back in, you won’t have to do this step again.

6. If the code is correct, you’re done and you should see the calendar screen.

🎉 You’re now logged in! You should only have to log in again if you delete the app and re-install it.

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