iOS App Settings
Near the bottom right side of the screen is a gear icon. Selecting the gear icon will open the in-app settings menu.
Registration
This is where the device code is entered to register the device with Active911 servers.
Standard Settings
Foreground GPS
This will track the location of the device ONLY while the app is open.
Background GPS ***
Screen Timeout
Theme
Mapping
Auto Routing
This setting should be enabled by default. With it enabled, when you open the mapping for a specific alert, the mapping system will automatically provide routing between your current position and the location of the alert.
Continuous Repaging
When this option is enabled, and your device receives a new alert, the Active911 app will to continue to notify your device until the app is opened and alert is viewed. This option was designed for people who work in loud environments, heavy sleepers, etc.
Override Silent
Enabling this setting will cause each alert received by your device to utilize Apple's Critical Alerts feature (only for devices using iOS 12 or newer). The Critical Alerts functionality will audibly alert your device at max volume, using the ringtone you select in the Active911 app, no matter what volume/vibrate/do not disturb settings you have selected on your device. This allows you to mute less important notifications, but always receive notifications for Active911 alerts.
Debug Logging
When enabled, the app will collect information about the Active911 app on your device. Active911's development team can use the logs to help troubleshoot specific problems.
Show Alerts For
Agency Specific Settings
Duty Status
Ringtone
Select the ringtone for when an alert goes off on your phone.
Groups
If your agency is setup to send alerts to pagegroups, you can manage the pagegroups your device is a part of. Chat groups mirror the selections you make for pagegroups. Some pagegroups are locked, and require the admin to add and remove devices.
Assignment
If your admin has created assignments, this is where you can manually select the assignment you are currently working. The selection you make will be visible to all the devices in your agency within the Personnel screen of the app.
Chat Notifications
Clear Alerts
Tap this button, and it will clear all the alerts off of your device. The alarms will still be in the alarms tab on the website.
About
Mapping
Accessing the Map
There are two ways to access the in-app mapping system:
There is a globe icon labeled "Map" in the main menu of the Active911 app. Selecting it will open the in-app mapping system, without routing or directions to a specific alert.
While viewing the details of a specific alert, you can tap on the address of the alert to open the in-app mapping system. The alert's location will be displayed, including a blue line between your device's location and the alert's location for routing purposes.
In-App Map Settings
While viewing the in-app mapping system, there is a circular icon with three rectangles vertically stacked. Selecting that icon will open the settings for the in-app mapping system.
Map Type
This setting will change the base layer displayed within the in-app mapping system. The default selection is Road.
Map Marker Density***
Devices, Locations, and Filters