This section is intended to help with the initial creation and setup of an agency's account. The information within the Basic Agency Setup and CAD Systems and Paging Interfaces doesn't apply to most individual Active911 users, but it is very important for admin users.
Messaging Formats
Sending call data to Active911 using SNPP
You may send pages to your Active911 account using SNPP if you wish. The settings are as follows:
Server
Port
444
Password
(none)
Pager ID
the part of your Alert Email before the @ sign
You may also need the following:
SNPP version
2
Timeout
20 seconds
If you are getting error responses, please make sure that you are using the full pager ID (it should look something like 1234-aAbBcCdDeE) and that your timeout is set to a fairly high value. This is because we actually perform paging in real time; if your SNPP implementation times out after a few seconds, it will never receive a 250 "OK" code from our servers.
For more information on SNPP, take a look at http://www.snpp.info/
Forwarding calls to Active911 from a Gmail Account
Setting up Gmail to forward calls to Active911 alert email addresses
Setting your forwarding address
Open up your Gmail account.
Click on the gear icon in the upper right hand corner. In the drop-down menu, select the Settings option.
Once the Settings page has been pulled up, select the tab that says Forwarding and POP/IMAP.
Select Add a forwarding address. In the window that opens, please type in you Active911 alert email address found on the Agency tab of your Active911 Member Access area.
When you have added this address, it will send a confirmation code to your Active911 account; you will need to enter this confirmation code into the Gmail settings Forwarding and POP/IMAP tab and select Verify.
You have added your forwarding address, but now need to create a filter to direct your dispatch calls to that address.
Setting the filters
Go to the Filters and Blocked Addresses tab in the Gmail account settings page.
Select Create a new filter from the bottom of the page.
Here you define the search criteria for your new filter. If you are forwarding a dispatch related email that is coming from a static email address, just enter that email address into the From field.
After entering the desired search fields, select the link in the bottom right hand corner of the screen, Create filter with this search >>.
This is where you specify what you want Gmail to do with the filtered messages. To forward this message, select the box for Forward it to: and then choose your Active911 alert email address.
Once you have all the options you would like selected (forwarding, labeling, deleting, etc), click Create filter.
This will take you back to the Filters and Blocked Addresses tab where you can view and edit these filters anytime you wish.
When a call comes in from the email address you specified, it will be forwarded on to your Active911 account for distribution to the devices on the roster.
Sending call data to Active911 using Pagegate
Creating a new carrier
Creating a New Recipient
Getting Calls to the Recipient
Now that you have your carrier and recipient set up, you can add the recipient to whichever call groups you need inside the Pagegate interface. You should be able to add the new recipient to your station, mutual aid stations, or whatever else you need, based on your dispatch's organizational set up.
