Each device (phone, tablet, PC, etc.) that is added to an Active911 account is generated a unique device code. A device code consists of a series of numbers, a hyphen (-), and a series of letters (EX: 123456-ABCD). The device code is used to register the app on the device so that Active911 knows where to send alerts for the device.
Note: A device code can only be used with the Active911 app on one device at a time. If you enter a device code into the Active911 app on multiple devices, the Active911 app won't function properly on any of the devices. |
Download the Active911 app from the app store
Open the app
Select the "Activate my device" option
Select "Enter Your Device Code", and type in your device code. If you don't know your device code, follow the steps in the section below to retrieve it.
This process only works for devices using our iOS and Android apps, and are registered with a phone number in Active911:
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