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Only personnel with Active911 user accounts (not just device codes) can be added to positions on shifts. If your agency has been using ActiveAlert, you may already have some users set up. You can add other users in one of two ways: one at a time or in bulk. Both are described below in summary--for more information see the relevant pages in this help center.

1. Individual User Creation--on the ActiveTeam Calendar page’s side bar, click + Create User. You must give the user a first and last name (which will be displayed as “first last” throughout the application) as well as an email address. All other fields are optional.

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   Bulk User Creation--on the ActiveTeam Calendar page’s side bar, click + Bulk Create Users. Here you can manually add users (one user per row), import your agency’s device list (which fills out the first and last name fields from the device name), or download a CSV template that you can fill in in a spreadsheet package and upload. As with individual user creation, the first name, last name, and email address fields are required; the phone number is optional. Users created this way will only have login permissions--if you wish to change permissions, you can do so via the Users page or by clicking on their name in the navigation sidebar.

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1. To create a repeating schedule, click on the + Repeating Schedule button.

2. Give the schedule a name (must be unique) and a reporting status (on call, on site, or on call/on site).

3. If you haven’t already created a station, click on the Reporting Station drop down and click + Create New Station. You’ll need to give the station a unique name.

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   Assign the schedule a start date and a start time – this is the first day/time that the schedule will take effect.

5. You can either assign a quick-build template or select a custom rotation.

6. Once you’re happy with how the rotation looks, you’ll need to add at least one position (role that can be filled by someone) to the shifts. For rotating schedules, all shifts on the schedule have the same positions.

   1. If you haven’t created any positions yet, click on the positions needed bar {screenshot} and select + Create New Position. See Create a Position for details.

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   2. Position permissions are described in detail in Position Permissions Explained.

7. Optionally, you can assign users to positions at this stage. They’ll show up as filling those positions on every one of those shifts, although you can change these assignments later.

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1. Non-repeating schedules, unlike repeating ones, are simply names for groups of shifts. To create your first non-repeating shift (and its schedule), click on the + Non-Repeating Shift button in the side bar.

2. You’ll need to give the shift a name, a start date and time and a shift length (2 h - 24 hours).

3. All non-repeating shifts must be part of a non-repeating schedule--to assign this, click on the dropdown. If you don’t already have a suitable schedule, click the + Create New Schedule option and fill in the name for the schedule.

4. Just like with repeating shifts, non-repeating shifts need a reporting station. If you haven’t already created a station, click on the Reporting Station drop down and click + Create New Station. You’ll need to give the station a unique name.

5. You’ll also need to assign at least one position to the shift. If you haven’t created any positions yet, click on the positions needed bar and select + Create New Position. See Create a Position for details

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🎆 Now you are all set up!

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