Administrators cannot make changes to others' email addresses.
A user can change their email by following these steps from their own personal dashboard to change their email, password, or phone number.
How to change a member’s email
Sign into the Active911 console.
Click the button labeled “User Account Settings”
A new window will pop up labeled “User Account Information” which will show the following:
Member’s Phone Number
Click the pencil Icon next to “User Account Information”
A new window will pop up asking for the member’s Password, then click continue
You can now edit your email, name or phone number
Once finished editing, click save details
How to change a member’s password
Follow Steps 1-6
Click Change Password
Enter new Password and confirm password
click Save Details