Samsung
If you’re using a Samsung that’s up to date with Android 13 and to make sure that ActiveAlert is working properly, we recommend you follow the steps below to ensure that your device doesn’t prevent the app from working in the background.
Android 13
The settings are mostly the same as Android 11 below, with a few changes:
The “Optimize battery usage” option doesn’t exist anymore under “Special Access”.
Under “Device Care” there is no “Automation” or “Advanced” option anymore
Android 11
Battery optimization
Go to your device settings
Select Apps
Select ActiveAlert
Select Battery
Tap Optimize Battery Usage
Switch to all apps listing
Locate ActiveAlert and switch Battery Optimization off.
Optimize battery usage
Select settings
Select apps
Tap the three dots in the upper right corner
Choose Special Access
Open Optimize battery usage
Expand the list to All apps
Toggle ActiveAlert
Auto-Optimize daily + Adaptive power saving
Open Battery
Click the three dots menu
Choose Automation
Turn off optimize daily, auto restart at set times, and Adaptive power saving
a. Some phones may have an alternate setup that may require you to select Automation or Advanced, before reaching Step 4 of the steps below.
Android Pie and 10
Background restrictions
Check that Phone settings -> Apps -> Sleep as Android -> Battery -> Background restriction state as ActiveAlert can use battery in background for you to run ActiveAlert in the background.
Sleeping Apps
Sleeping apps menu is the sniper’s nest for Samsung’s app killing policies. Make sure to follow the instructions very carefully to prevent the apps from being killed.
Start Device care from phone settings
Tap Battery
Tap the 3-dpt menu > Settings
Disable all toggles (except Notifications)
Tap “Sleeping apps”
Wake up all the apps using the “trach can” icon
Some apps may have an alternate layout, follow steps 1&2 above then continue below.
Open App power management
Disable the option Put unused apps to Sleep .
Remove ActiveAlert from the lists in Sleeping apps and Deep sleeping apps.
Add ActiveAlert to the list in Apps that won't be put to sleep.
Optimize battery usage
Battery optimizations are hidden under each app’s settings section. To disable the optimization for the app, you need to expand the sub-menu, so the list reveals the apps, that are restricted. Open System settings -> Apps -> ActiveAlert -> Optimize battery usage, expand the list, and then set the app to “not optimized” with the toggle.
Android Oreo and Nougat 8+7
App power monitor
App power monitor can be turned off completely, or you can manage the apps individually.
For ActiveAlert to work correctly in the background, you need to whitelist them in App power monitor and add them to Unmonitored apps:
Open the Settings -> Device maintenance -> Battery, and at the bottom you’ll see a list of your most frequently used apps.
Apps that are sleeping will appear in the Sleeping apps list at the bottom (tap it to expand the list).
List of Unmonitored apps is at the very bottom (longer scrolling is needed) - these are apps that you specifically want to exclude (whitelist) from App power monitor evil reach.
When inside the Unmonitored apps menu, you can tap the 3-dot menu to add or delete apps from the list.
Android Marshmallow and Below
On other Samsung phones, the path may look like this:
Phone settings > Applications > select three dot menu (top right corner) > Special Access > Optimize Battery usage > Find ActiveAlert on the list and make sure that it is not selected.
Note: If you enable “Edge Lighting” for ActiveAlert, the app will not be able to wake up your screen. To allow ActiveAlert to wake up your screen, please remove it from the Edge Lighting applications list.