ActiveAlert (formerly Active911 Paging)

Agency Account Setup

This section is intended to help with the initial creation and setup of an agency's account. The information within the Basic Agency Setup and CAD Systems and Paging Interfaces doesn't apply to most individual Active911 users, but it is very important for admin users.

• Basic agency setup

• CAD systems and paging interfaces

• Agency Account Options

  • Dispatching to Specific Groups

Individual Setup

This section is intended to help non-admin users, with devices already added to an agency's account, setup their devices to receive alerts.

• Device activation

• Purchasing an individual subscription

Features & Capabilities

• Devices

  • Platforms and Device Overview

  • Adding devices to an agency

  • Bulk uploading for Devices

• Advanced agency wide account options

• Device Specific Options

  • Understanding Filters

  • Shift Settings

• Active911.com Overview

• Navigating Active911.com

  • Most users only have access to their Dashboard. All other tabs require additional permissions. 

• Mapping

• Advanced Features

Pricing

• Overview of Account Types

• Pricing

• Making a Payment

• I have a trial account. What does that mean?

How to Videos

Training Thursday Videos

Device Migration

• Migration Overview

• Migration Step-by-Step

FAQs and Troubleshooting

FAQs

• How Secure is Active911?

• What is my device code? / How do I activate my Device?

  • Activating your device (device codes)

•  I have missed alerts or my agency is not getting alerts. 

•  Is Active911 having an outage? 

• How do I change my device phone number or email? 

• I bought a new phone. How do I update my device type? 

•  We are getting duplicate alerts. How do we make it stop? 

Troubleshooting

• Troubleshooting paging on Active911 for Android

• Troubleshooting paging on Active911 for iOS

• Troubleshooting Webview

• Troubleshooting paging on Cadpage for Android

• Alert tones