Primary Account Contact

Setting the primary account contact


Sometimes we need to contact someone regarding your account. If you have multiple users, we don't know who to contact. You might think that we would contact the person who started the account, but this is not necessarily true. Since Active911 is used by public service agencies, it is often the case that the person who creates an account is not the one who ultimately ends up administering it.

Additionally, if someone wants to start using Active911 within your agency, we want to direct them to the right person. Setting the primary contact controls whose name is listed for these requests (we don't publicly show your email address or phone number, just your name and the phone number for the agency).

Setting a Primary Account Contact

A primary account contact is set from the Agency tab of your Active911 account. Anyone may become the primary account contact as long as they have Full permissions.

  1. Navigate to the Agency tab

  2. Under Primary Account Contact, click the pencil icon

  3. Select from the list of members that have full permissions. If they have not accepted the invitation yet, they will not appear on this list.

  4. Click Confirm

  5. We will send that member a request a change of contact. The change will take effect when the request is accepted by the new primary contact. This request will cancel any past PAC requests for this agency.

Managing your account at


Understanding Permissions


Easy access for users