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Agency Account Setup

This section is intended to help with the initial creation and setup of an agency's account. The information within the Basic Agency Setup and CAD Systems and Paging Interfaces doesn't apply to most individual Active911 users, but it is very important for admin users.

Basic agency setup Getting Started with Active911
CAD systems and paging interfaces
Agency Account Options
- Dispatching to Specific Groups

Individual Setup

This section is intended to help non-admin users, with devices already added to an agency's account, setup their devices to receive alerts.

Features & Capabilities

Devices
- Platforms and Device Overview
- Adding devices to an agenciesagency
- Bulk uploading for Devices
Advanced agency wide account options
Device Specific Options
- Understanding Filters
- Shift Settings
Active911.com Overview
- Navigating Active911.com
- Most users only have access to the Individual Tabtheir Dashboard. All other tabs require additional permissions.
Mapping
Advanced Features

Pricing

How to Videos

Getting Started Videos
Training Thursday Videos

Device Migration

FAQs and Troubleshooting

How Secure is Active911?
What is my device code? / How do I activate my Device?
- Activating your device (device codes)
I have missed alerts or my agency is not getting alerts.
Is Active911 having an outage?
How do I change my device phone number or email?
I bought a new phone. How do I update my device type?
We are getting duplicate alerts. How do we make it stop?

Troubleshooting