A position can describe a role or duty that a users can fill within a shift, along with an accompanying icon for at-a-glance understanding. You can see all the positions you have in your agency from the sidebar in the Calendar tab of ActiveTeam.
To start using positions, you can https://active911.atlassian.net/wiki/spaces/AED/pages/1524105217 for any of the positions you might need. Don’t worry about missing any, you can always add more later.
Edit a Position by clicking on it in the calendar sidebar
https://active911.atlassian.net/wiki/spaces/AED/pages/1525940227 to make them a part of your schedule.
For positions that may require certain qualifications, you can add permissions that restrict who can claim those positions. For more, see Position Permissions Explained.