The first step in adding the Emergency Reporting integration is to obtain an integration code from Emergency Reporting. Go here to fill out a form Emergency Reporting needs to generate the code for your department. They will generate the code and give it to you.
Emergency Reporting Options
When you are selecting to integrate with Emergency Reporting, there are two options (Emergency Reporting and Emergency Reporting (using CAD codes). If you select the original Emergency Reporting option, it will send the alert data through and enter the Active911 # as the CAD/Alert ID. If your dispatch/CAD is sending a separate CAD #, you can select the Emergency Reporting (using CAD codes) option to ensure that the alert data is imported with the CAD # as the alert ID number.
What to expect after adding the integration
For every alert by default we are sending Narrative & Location data to ER if it is available. In your ER console, Active911 Alerts should start appearing and to verify that they match, check to see that the "Disp. #" in ER maps to the "Active911 #" in our system.
For the Narrative we send the alert timestamp and the normalized details text for the alert (Narrative Tab within ER).
For the Location we are sending Address, State, City, & CrossStreet if they are available (Basic Info Page 3 within ER).
Lastly, if we've setup the custom Run Report parsing for your agency there is a third set/type of data that we can forward on to ER if available. For Run Report Alerts we are sending apparatus names, event types, and datetimes (Basic Info page 4 within ER).